Knowledgebase: 9. Paysera Visa card
9.30. ATM did not dispense any cash, but my account was debited. What should I do?

In such cases, first of all, log in to your Paysera account and check the Visa card account balance:

  • if the amount is reserved but has not been debited yet, we recommend waiting a bit. It is often the case that the bank from whose ATM the cash withdrawal took place, having checked the balance at the ATM and found discrepancies, simply cancels the reservation. Once the reservation is cancelled, the money is no longer debited.
  • if the money was debited from the Visa card account, please immediately contact the Client Support.