Knowledgebase: 9. Paysera Visa card
9.20. What should I do if my Visa card has been lost or stolen?

If your card has been lost or stolen, or you suspect that another person may know your PIN code or personalised security data, block the card immediately by logging in to your Paysera account via a browser or the Paysera app:

  • Log in to your Paysera account

  • Transfer all funds from your card account to another Paysera account of yours

  • In the menu on the left, select Accounts and Cards > Payment Cards  

  • Choose the card that has been lost

  • In the opened window, select Temporarily block/ Cancel, then Cancel.

Your card will be blocked and cancelled.

If you cannot log in to your Paysera account immediately or you think that unauthorised actions might be performed on your account, please immediately contact Paysera Client Support.

Note: You are fully responsible for the safety of your funds before notifying us about your card loss.

 

How to block a card in the Paysera app is shown here: