13.09 Refund of a completed payment
A refund can be performed in two ways by selecting:
Find the payment you want to refund. In the payment details, you will see the Refund icon with two arrows. Click on it to perform a refund. Before making a refund, make sure you have a sufficient balance of funds on your account. If you have to refund a payment in another currency, before refunding it, make sure that you have a sufficient currency amount.
If a refund has failed, please contact the Client support.
NB. Payments collected with payment cards may be refunded only through the menu Projects and Activities > Received Payments.