13.09 Refund of a completed payment

A refund can be performed in two ways by selecting:

  • Projects and Activities > Received Payments or

  • Accounts and Cards > Account Statement 

Find the payment you would like to refund. In the payment details, you will see the Refund icon with two arrows. Click on it to perform a refund. Before making a refund, make sure you have a sufficient balance on your account. If you have to refund a payment in another currency, before refunding it, make sure that you have a sufficient balance in that currency.

Payments collected with payment cards may be refunded only through the menu Projects and Activities > Received Payments.

If a refund has failed, please contact Client support.