13.07 Will the clients be informed if they have started, but did not complete a payment for goods/ services?

Knowledgebase

(12)1. Account opening (9)2. Business account (13)3. Account settings (7)4. IBAN account (4)5. I have paid, but I have never received the goods/ services (6)6. Adding funds. Cash withdrawal. Debt. (31)7. Transfers and payments (4)8. Currency conversion (36)9. Visa payment card (20)10. Paysera Tickets ticketing system (4)11. Affiliate program (17)12. Payment Collection. Projects (11)13. Payment Collection. Payments via E-banking (12)13.1 Payment initiation service (PIS) (12)14. Collection of payments. SMS payments (3)15.2 Delivery Integrations (40)15.1 Checkout Integrations (26)16. Technical questions (1)17. Client Claims (1)18. Personal data protection (8)19. Open Banking (4)20. Cumulative account (14)21. Gold trading online (17)22. Apple Pay (21)23. Delivery service (1)24. Contacts

Knowledgebase: 13. Payment Collection. Payments via E-banking

Yes, your clients will be informed by email if they have started a payment, but did not complete it.

The letter is sent after 3 hours and only for online payment methods which take up to 15 minutes. If you do not want these reminders to be sent, go to your account, select Projects and Activities > My Projects and click Project settings > Payment collection service settings next to the project.

Then, in the Notifications for payers section, check the box that you don’t want the reminders to be sent.