Knowledgebase: 3. Account settings
3.02. I’m not receiving an additional login confirmation code

I am not receiving an additional login confirmation code to my phone

In such case, please take the following actions:

  1. Restart your phone;

  2. Try sending a login confirmation code from a different mobile device, if you can;

  3. Make sure your phone is not in roaming mode, as being in roaming mode might keep you from receiving SMS messages;

  4. If you use a prepaid SIM card, make sure the validity period of your account is not over. In some countries, having not enough money on a card account might block receiving SMS messages.

 

If after performing the mentioned actions and repeating the actions to receive a code, you are still unable to receive the code to your phone, please contact us and provide answers to these questions:

  • Are you experiencing any mobile connection problems currently?

  • Are you able to receive other SMS messages?

When client support managers receive the information, they will search for causes of such malfunction and provide you with answers.

 

I’m not receiving an additional login confirmation code to my mail box

In case you are having troubles with receiving an additional login confirmation code to your email address, please check the SPAM folder or contact the server responsible for your mail box (if you use not Gmail).

If after completing the abovementioned actions, you are still unable to receive an additional login confirmation code, we advise you to try sending it to your phone number.

If you don’t have your phone number added to the list of login confirmation means, please send a copy of your ID document to paysera@support.com, and we will help you.