7.10 Payment (transfer) cancellation

If you performed and signed the transfer but would like to cancel it, firstly, check your transfer status.

Website: select Transfers > List of Transfers > Not executed. You will see the option to cancel, if it is still possible. In this case, check the box next to the transfer and click Cancel selected.

Mobile app: on the main screen > click on the performed transfer > on the bottom of your screen, click on Cancel.

If there is no option to cancel, please follow the instructions below:

Transfers to other Paysera users – this type of transfer reaches the recipient within seconds. You need to contact the recipient directly to refund the transfer. If you are not able to reach the recipient, please contact our Client Support.

SEPA (non-urgent) transfers – please contact our Client Support to cancel this type of transfer. If Paysera has not yet executed the transfer, the money will be refunded to your account in a matter of minutes. However, if the transfer has been successfully executed, the cancellation is possible only with the recipient's consent.

SEPA Instant transfers – please contact our Client Support to cancel this type of transfer. SEPA Instant reaches the recipient within seconds, and the cancellation is possible only with the recipient's consent.

International and non-euro transfers – please contact our Client Support, and we will provide you with information on conditions (period of time, cancellation fee), depending on the relevant bank, on which your transfer can be cancelled. The cancellation is possible only with the recipient's consent.

You can find more information and the cancellation fees here.