7.15. I performed a transfer to another Paysera user by indicating an email address/phone number of the recipient, but the recipient does not see the money in their account.

Knowledgebase

7.15. I performed a transfer to another Paysera user by indicating an email address/phone number of the recipient, but the recipient does not see the money in their account.
Check with the recipient whether the indicated email address/phone number is associated with the recipient's account. If not, the recipient will not receive the money to their account until they associate their email address/phone number with the account. To do that, the recipient needs to log in to their account, select *Settings > Payment Account* and add the email address/phone number to the account.